![]() Once your order has been shipped, it can no longer be canceled. Orders canceled beyond 48 hours after payment confirmation will be eligible for a partial refund of full shipping cost only. Orders canceled within 24-48 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price. Orders canceled within 12-24 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price. Orders canceled within 12 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 90% of product purchase price. For details, please refer to our cancellation policy below. ![]() ![]() Please be informed that after placing your order, there is still time to change your mind. Once the tailoring process has begun, the materials cannot be reused. However, it is important to note that our dresses are made to order. We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was formulated with this in mind. Please contact us for additional instructions.Ĥ: More Help Contacts : Policies for Our Items This return policy does not apply to our business resellers. Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund.ģ. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package.Ģ. Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. Contact our Customer Service to initiate the return process within 3 days upon receiving your item(s).
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